Austin sees her property management business as a “welcome home,” to every owner and tenant of every building she manages. With a background in financial services, she also understands the trust and security required in every detail of her business. From hiring a trustworthy team, to locking doors and making sure your business is secure.

It’s one thing to plow a parking lot or clean a building. It’s another to weave into our work, good old-fashioned respect, appreciation and care for the people who live and work in the buildings we serve. Urban Welcome also uses Appfolio for management and tenants.

Austin’s husband, Mike, has spent his entire career in commercial real estate managing more than 1.5 million square feet of office, mixed-use, retail and residential properties across Upstate New York. With 17 years of experience, Austin has crowned him “Advisor,” which makes for great dinner table conversations as to how to best support clients and tenants with unique needs. :D

Urban Welcome will tailor our service plan to exceed your expectations. Add in a personal touch - we’ll do the work highlighting tenant move-in dates, birthdays, bring your community together with a hot chocolate bar pop-up or invite tenants to a stress-free yoga class - making your building the best place to live and work!

Frankly, we’ll make YOU look REALLY GOOD.
Tenant and employee retention is less expensive than turning over units and hiring new staff.

Our expertise in customer service takes your building and business ownership to the
next level because your team/tenant experience is next level.
Let’s take it to the next level together.